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The player wasn't able to provide sufficient enough documents for verification and his account remained closed and his deposit was returned to him.
He was asked by the casino to provide the information where did the funds that he played with came from. He provided this document where it stated that his daughter provided the funds for him.
The player decided to take the legal steps to have this matter resolved. The case remains unresolved. He sent everything in and waited for the casino to respond.
After that, the player contacted the customer service on a few occasions and was told that the security team was checking his documents and they were not sure how long it was going to take them.
There is no further information available and the complaint remains unsolved. Black points: 36 for this casino. The player failed the verification and their account was closed.
The player requested a withdrawal and sent all the documents for verification, but they were insufficient and the casino confiscated their winnings and also decided to close their account.
The casino refused to communicate with the player, didn't react to this complaint and ever since then, it remains unsolved.
Black points: 28 for this casino. The player was accused of duplicate accounts, abused bonuses, and due to that, all the funds were seized.
After she had sent all the documents for verification, the casino accused her of double accounts and abused bonuses. She insisted that there was a mistake due to the fact that she had only recently moved to a new apartment and perhaps this was the cause of misunderstanding.
The casino didn't want to accept the woman's words and refused to pay her the winning. Technical glitch.
Black points: 80 8 for this casino. The player's winnings were not accredited to them due to the technical difficulties while playing on the casino's mobile app.
The player had an issue while he played a game on his casino's mobile app and the winnings were not credited to their account. The player tried to resolve this issue with a support team and also wrote them an email but nothing changed.
Casino advised the player to not to play this game until the technical problem would be resolved. There is no further information on this case.
Player cannot request a withdrawal. The player is not able to withdraw his money for more than 2 weeks.
Black points: 27 2 for this casino. Player's winnings were confiscated due to a linked account accusation. Black points: 7 1 for this casino.
The player admitted to the chat representative that he had a gambling problem and asked to be self-excluded.
The chat representative advised the player to send an email since he couldn't do so through a live chat. He begged the casino to have his deposits returned to him because of his gambling addiction.
The player contacted the UKGC. There is no further information on the case. Read more on: casinomeister. Complaints on related Unibet Casino Same owner.
The player was asked to send documents for verification over and over again while his case remains unresolved. All the 24hbet casino's players accounts were transferred to Unibet casino.
The player created a new account with Unibet and provided all the documents needed for verification. With adding some additional documents, they were all approved.
After that, Hans asked the casino via email if he could receive the remaining balance from 24hbet casino.
The casino responded stating that they need his ID and utility documents again, even though those were approved just recently. When Hans asked the casino for an update, he kept receiving the same answer, to send the documents for verification again.
Hans became very frustrated and this case remains open. Black points: 22 for this casino. The player's winnings were canceled. Player said that he had asked the live chat about the reason why only part of his withdrawal request was approved and the other part was pending.
He was told that his account needs to be verified further and they needed to call him too. The casino called him and asked him some questions for verifications, however, the player said he had failed to answer correctly one question and his account got blocked.
Then his pending withdrawal was canceled and his deposit was returned to him. The casino replied by saying that the player had breached the terms and conditions but he denied these accusations saying he won fairly and that the casino had been seeking for reasons why not to pay him his winnings.
No more reaction from the casino, no more update since then. Black points: 72 7 for this casino. The player's bonus funds were confiscated and his account was closed due to a failed document verification.
When he couldn't complete the withdrawal, he contacted a live chat representative and found out that the casino did some internal security checks and needed him to send identification documents for verification.
The player provided the documents to the casino, but they were denied due to his documents failed their verification process.
His bonus funds were confiscated and the account was closed as per their terms and conditions. This case remains opened.
Black points: 51 5 for this casino. The casino closed the player's account due to the terms and conditions being breached.
After the casino's longtime player made his first deposit, he asked the casino to close all of his duplicate accounts and leave him with only one.
But when the player tried to log in, he wasn't able to do so. The casino informed him that the account was blocked due to fraudulent card activity that was reported to them by the player's bank.
This case remains open since the casino never provided the player with any relevant proof about broken terms and conditions rules.
Black points: 32 3 for this casino. The player's account was closed without any relevant reason given. Nikolay, a player of Bulgarian nationality, but a citizen of Holland, opened an account.
He was asked by the casino to send documents for verification which lead to his account closure. The player thought that they closed his account due to being a Bulgarian nationality, but the casino told him that was not the reason.
They told him that he knows exactly why they rejected him as a player. The player claimed that he had no clue why his documents were not accepted.
The Askgamblers representative asked the casino to provide a valid proof about the player breaking the terms and conditions.
They never responded. Black points: 31 3 for this casino. The player's account didn't pass the document verification on multiple tries.
Unfortunately, the casino repeatedly didn't accept those documents, even though some of them were posted as a legitimate proof at the casino's website.
There is no update on this case. The player didn't pass the document verification and his account was closed. The player registered at the casino and a few weeks later, he was asked by the casino to provide documents for verification.
He sent those documents and they were successfully verified, but his account was blocked later on anyways. The casino claimed that the documents sent for verification did not pass their verification.
The player was ready to provide the documents for verification again, but the casino never responded to the request. Show 6 similiar complaints with black points in total 41 for this casino.
No reaction policy, good regulator. Player's account was closed, their winnings were confiscated, and the deposit was returned to them due to the casino's decision.
After the player requested a withdrawal, the casino asked them to provide different documents for verification, which they did.
Later on, their account was closed, their winnings were confiscated and their deposit was returned to them. The casino claimed that according to their terms and conditions, they were allowed to do so any time they decided to.
The complaint was left without any response from the casino and it remains unsolved. Delayed payment, status unknown.
Black points: 39 3 for this casino. Extremely long payment and verification process without a resolution. The player complained that the processing of his withdrawal request was taking way too long.
ThePogg representative tried to help him and received an information from the casino that the ID that was submitted for verification wasn't genuine to them.
On the other hand, the casino failed to provide any details regarding the specific issues with the ID. The complaint remains unresolved. Black points: 19 1 for this casino.
Over extremely long withdrawal process of such small amounts. He tried to withdraw some of his winnings but first, he needed to send some documents for verification.
He sent those requested documents to the casino, but they wouldn't accept them. The casino was supposed to contact the player about an update via email and they did, one year later!!!
They asked him to provide the same documents for verification again. During that year, the player closed his Entropay account and lost any hope to ever receive his winnings that he won so fairly.
In the complaint, he also mentioned that he would like the casino to refund him on at least one of his deposits through a Neteller account. There is no update on this complaint.
Show 1 similiar complaints with 19 black points in total 1 for this casino. Black points: 5 1 for this casino.
Very long technical issue investigation. After playing on Live casino, the player wasn't accredited of his winnings.
There was a warning pop out message telling him to contact the customer service, which he did right away. They told him that the technical department would investigate what had happened but after sending the casino 4 emails asking for an update, they stopped responding to him.
They also never replied to the complaint and it remained unsolved. Complaints on related iGame Casino Same owner. Regulator: Player was right.
Black points: 72 for this casino. The player was unable to retrieve his money via debit MasterCard payment method.
After that, he suggested the casino to send the payment to him via his Neteller account or wire transfer. The casino was unable to track the payment and also stopped responding to Martin's emails.
Martin contacted the MGA for help but there is no update available ever since then and the case remained unresolved. Delayed payment, likely paid.
Black points: 10 for this casino. Player's withdrawal request was delayed due to the payment provider complications. The player then decided to withdraw the money via his Skrill account.
But this time, it was the casino who caused the delay by haven't verified their Skrill account yet. There is no further information available.
Very log verification and withdrawal process for no reason. His ID was accepted right away, but his bank statement wasn't. He contacted the support and they told him he should wait days for them to process.
Ten days later, his documents were still under the investigation. Without any further information available, the case remained unresolved.
Black points: 63 6 for this casino. Player's deposit wasn't credited to his player's account. He was able to provide proof with his bank account statements but the casino never responded to him.
The complaint remains unsolved. Black points: 36 3 for this casino. Player experienced extremely long document verification and withdrawal processing.
The player requested a withdrawal of an unknown amount, sent all the documents needed for complete verification, plus a picture of him holding his passport in his hand where both his face and passport details were clearly visible.
The casino never updated the player on whether they received the documents or if the verification was successful. There is no further information available and the case remains unresolved.
Submit a complaint. This bonus does not have a maximum cashout limit. There may be other limits in place though, like a general win limit or withdrawal limit that applies to all players in this casino.
You will have to wager times the bonus value to clear the bonus and be able to withdraw your winnings.
If you break this rule, the casino may confiscate your winnings. You should get this bonus almost INSTANTLY , Bonus expiration: 7 days According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is more or less instant.
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You then need to wager that amount times to convert it into real money. You can only use 10 free spins daily. This means that it will take you 5 days to play all 50 of your free spins.
New Players Only Terms apply, please gamble responsibly Players must make a deposit via credit card, debit card or PayPal.
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If you are on the quest for assistance from competent and amiable staff members, then Roxy Palace is your go-to. There is also an FAQ section which is suited to the different web pages.
Upon requesting a payout, the cash remains pending for a maximum duration of 48 hours before proceeding to the processing stage.
Once the earnings have been successfully processed, they will then reflect within three to seven business days.